Refund / Ticket Policy

Once a ticket purchase has been successfully completed and confirmed, sales are generally final, except where a refund is required by applicable law or specifically provided under this policy.

Customers should carefully review:

• event;
• venue;
• date;
• time;
• section;
• row;
• quantity; and
• price

before completing a purchase.

If an event is officially canceled and not rescheduled, customers may be eligible for a refund of the ticket purchase amount in accordance with the applicable transaction terms.

Tixlark may require confirmation of the cancellation before processing a refund.

If an event is postponed or rescheduled and the original tickets remain valid for the new date, the transaction will generally remain valid and will not automatically qualify for a refund.

Customers should review announcements from the event organizer or venue for updated scheduling information.

Changes to performers, supporting acts, lineups, event times, opening acts, or other event details do not necessarily constitute event cancellation and do not automatically qualify for a refund.

Tickets may be delivered electronically or transferred through a third-party ticketing platform.

Some events restrict ticket transfer until a specified period before the event.

A delayed transfer caused by event or ticket-provider restrictions does not by itself mean that the order has failed.

If you believe tickets delivered by Tixlark are materially different from the confirmed ticket details or cannot be used for admission, contact Tixlark immediately at support@tixlark.com or (985) 248-5739.

Customers should contact us as soon as reasonably possible so the issue can be investigated.

Resolution may depend on the circumstances of the transaction and available documentation.

Refunds are generally not available where tickets cannot be used because:

• the customer provided an incorrect email or telephone number;
• the customer lost access to an email or ticketing account;
• the customer arrived late or did not attend the event;
• venue entry requirements were not followed; or
• the customer purchased tickets for the wrong event, date, section, or quantity.

Tixlark will nevertheless make reasonable efforts to assist customers experiencing delivery or access issues.

When a refund is approved, it will generally be returned to the original payment method where technically possible.

Processing times may vary depending on the payment provider or financial institution.

Customers should contact Tixlark first if they believe there is a problem with an order.

Filing a payment dispute does not prevent Tixlark from providing relevant transaction and fulfillment records to the applicable financial institution or payment provider.

For ticket or refund assistance: